Step 3: Boot your phone in Recovery Mode and wipe cache partition You have to go after the system and the next thing you need to do is delete the system cache. On the other hand, if the problem persists while the phone is in diagnostic state, then it might be an issue with the firmware. I suggest you beging your search from the most recent installation. While the phone is in this mode, try out the touchscreen to see if it works normally like it used to, if so, then you have to find the apps that cause the issue and uninstall them. Now, if “Safe Mode” appears on the bottom left corner of the screen then, you can release the Volume Down key.Continue to hold the Volume Down key until the device finishes its rebooting.When Samsung Galaxy Logo appears on the screen, release the Power button and immediately hold the Volume Down key. ![]() Running the phone in safe mode will temporarily disable those apps especially if they’re third-party, so the touchscreen may work in safe mode that’s the reason why you need to boot your device in this state: There is a possibility that some of the third-party apps have ceased to work well or crashed and resulted to this problem. Step 2: Boot the device in Safe Mode and see if the touchscreen is still not working The phone may reboot if there’s enough battery left to power up its hardware.Keep both keys held down for ten seconds.While holding down the Vol Down button, press and hold the Power key.It’s a very simple procedure yet very effective against frozen firmware or system crashes. If done, the phone will reboot on its own and all minor firmware and hardware glitches may be fixed. While your phone doesn’t have a removable battery, it can simulate the virtual battery disconnect if a certain button combination is pressed and held. Now, based on this possibilities, here’s what you need to do to troubleshoot your Galaxy S7: It might be a digitizer issue that left the display and the system running without touch screen functionality.It’s a minor firmware crash that left the phone frozen.What I really wanted to ask is if the phone still works normally when calls and messages come in because here’s what I think is happening: Troubleshooting : I understand the touchscreen won’t function on your device but it still has display. What must I do to try to fix this problem? Thanks for taking time reading this message. I have already tried rebooting the phone countless times but to no avail. Starting yesterday, the screen would no longer function no matter what I do. ![]() There were instances wherein touchscreen won’t respond and it became worse by the day. Problem : My Galaxy S7 has started to act crazy last week. Galaxy S7 screen is unresponsive but there’s still display Make sure you provide us with necessary information about the problem so that we can help you better. If they don’t work or if you need further assistance, you can always contact us by completing our Android issues questionnarie. Try finding issues that are related to yours an use the solutions and troubleshooting guides we sugested. If you have other concerns, however, make sure you drop by our S7 trobleshooting page for we have already addressed hundreds of problems with this phone. If you own a Galaxy S7 and are currently bugged by a problem or two that’s related to the topic we’re discussing here, then read on to understand more about this problem and learn how to fix them. The second one is about navigation keys that don’t work. ![]() In this post, I addressed two common related problems the first being the infamous unresponsive touchscreen issue. In fact, we did receive a lot of complaints related to screen issues. However, when problems occur, there would also be too much frustration. Owners expect too much from it because apparently, the phone’s display is far more superior than its counterparts. The #Samsung Galaxy S7 (#GalaxyS7) packs impressive display and touchscreen technologies and Samsung always makes it a point to make it’s #AMOLED one of its selling points.
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